Refund policy

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Zeewar Return & Refund Policy

At Zeewar, we take immense pride in the craftsmanship of our pieces. If your purchase does not entirely meet your expectations, we are here to assist you with a seamless return process.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it—unworn, unused, and unaltered.

  • It must include all original tags and be in its original packaging.

  • You must provide the receipt or proof of purchase.

How to Initiate a Return

  1. Contact our concierge team at zeewarr23@gmail.com to request a return.

  2. If your return is accepted, we will send you a complimentary return shipping label along with detailed instructions on how and where to send your package.

  3. Please mail your package to the following address:

    [INSERT RETURN ADDRESS HERE]

Please note: Items sent back to us without first requesting a return will not be accepted.

Damages, Faults, & Product Issues

We inspect every piece carefully before it leaves our hands. Please review your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately at zeewarr23@gmail.com so we can evaluate the issue and make it right for you.

Exceptions & Non-Returnable Items

To maintain quality standards, certain items cannot be returned:

  • Custom Pieces: Special orders, altered items, or personalized jewelry.

  • Final Sale: We unfortunately cannot accept returns on sale items or gift cards.

If you have questions or concerns about a specific piece, please reach out to our team before initiating a return.

Exchanges

The most efficient way to ensure you receive the piece you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must still meet all eligibility criteria (unworn, original packaging, tags attached, and proof of purchase).

Refund Processing Timeline

Once we receive and inspect your returned item, we will notify you via email regarding the approval of your refund.

  • Approval: If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please keep in mind that banks and credit card companies can take additional time to process and post the refund to your account.