Shipping policy

Zeewar Shipping Policy

Thank you for choosing Zeewar. We are dedicated to ensuring your finely crafted pieces reach you safely and efficiently. Below you will find the details of our shipping procedures, timelines, and options.

1. Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with a tracking number once your order has officially shipped.

  • Please Note: Processing time is distinct from shipping transit time.

2. Domestic & International Shipping Rates

We offer curated shipping options depending on your location. Shipping charges for your order will be calculated and displayed dynamically at checkout.

3. How Do I Check the Status of My Order?

When your order has shipped, you will receive an automated email notification from us containing a tracking link. Please allow 24 to 48 hours for the tracking information to become active on the carrier's portal.

If you have not received your order within the estimated timeline stated in your shipping confirmation email, please reach out to us at zeewarr23@gmail.com with your name and order number, and our concierge team will look into it for you immediately.

4. Customs, Duties, and Import Taxes

For international shipments outside of Pakistan:

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Zeewar is not responsible for these charges if they are applied; they are the sole responsibility of the customer.

5. Shipping to P.O. Boxes

Many international courier networks have restrictions regarding delivery to P.O. Boxes. If your carrier does not support P.O. Box delivery, our team will reach out to you via email to secure a physical residential or business address to prevent processing delays.

6. Damages & Lost Shipments

Once an order is transferred to the carrier, title and risk of loss pass to you (as outlined in our Terms of Service).

However, we want you to love your experience with us. If your item arrives visibly damaged or defective, please inspect it upon reception and contact us immediately at zeewarr23@gmail.com with your order number and a photograph of the item’s condition so we can evaluate the issue and make it right.

7. Contact Information

For any further inquiries regarding our shipping logistics or an outstanding order, please contact our team:

  • Email: zeewarr23@gmail.com

  • Address: Lahore, 42000, Pakistan